Shipping policy

Delivery & Collection

 

5. Delivery & Collection 

5.1 Delivery Pricing & Scope

Delivery fees are quoted based on the information available at the time of booking and are subject to review once full logistics are assessed. Factors include (but are not limited to): travel distance, venue access, loading/unloading requirements, item volume, and event timing.

5.2 Distance & Regional Deliveries

For locations outside our standard service area, additional charges may apply, including but not limited to extended travel time, fuel, accommodation, and staffing requirements. Where delivery requires significant travel (including regional or remote locations), overnight accommodation and associated costs may be required and will be quoted separately.

5.3 Minimum Hire Requirement for Delivery

All delivery bookings are subject to a minimum hire value. If the hire value falls below this threshold at any stage (including after amendments), Elysian Event Hire reserves the right to revise delivery fees, require collection, or cancel delivery services.

5.4 Confirmation of Delivery Details

Approximately one month prior to your event, you will receive a booking form to confirm delivery and collection details, including times, venue access, and on-the-day contacts. Final delivery windows will be confirmed approximately one week prior.

5.5 Changes & Reassessment

Elysian Event Hire reserves the right to reassess and adjust delivery fees if there are changes to the booking, venue details, access conditions, or if previously unknown logistical requirements arise. This may also include adjustments due to external factors beyond our control, such as significant increases in fuel costs, labour costs, or other operational expenses. Any such changes will be communicated to the client as soon as practicable, along with supporting rationale where applicable. 

5.6 Collection Requirements

All items must be repacked in original packaging and made accessible for collection at the agreed time. Additional labour charges may apply if items are not ready or accessible.

5.7 Third-Party Transport / Couriers

Where a third-party courier is engaged (either by the client or arranged by Elysian), all transport is undertaken at the client’s risk. The client is responsible for ensuring adequate insurance coverage. Elysian Event Hire is not liable for loss or damage occurring during third-party transport.

5.8 Inability to Fulfil Delivery

In the event that delivery becomes unfeasible due to logistical, safety, or commercial reasons, Elysian Event Hire reserves the right to offer alternative solutions, including revised delivery pricing, third-party transport, client collection, or a full refund.