Hire Process & Terms

Step 1: Browse & Select

Explore our curated collection of timeless, luxurious event pieces. Select the items that speak to your style and suit your celebration — from elegant tableware to statement furniture and décor. Once you've made your selections, proceed to submit an enquiry to begin your personalised hire experience.

Step 2: Make an Enquiry

Get in touch via email, phone, or our online quote form. To help us create an accurate and tailored quote, please include details such as:

Event type and theme
Venue location and access details
Delivery and collection times
Desired hire dates and budget

Step 3: Receive Your Quote

Once we understand your requirements, our Sales Executive will prepare a clear, itemised quote for your review. If desired, we can also create a visual presentation to help you picture the setup. You're welcome to make any adjustments before final confirmation.

Step 4: Confirm Your Booking

When you're ready to proceed:

We'll issue your invoice and booking summary.
A 40% booking fee and refundable bond are required to secure your booking.
Approximately one month before your event, our team will confirm delivery and collection details.
Your final balance is due 14 days before your event date.

Step 5: Delivery, Setup & Collection

If delivery is arranged, our team will deliver and position your items with care and ensure everything meets your expectations.

Please note: Styling services are not currently offered, though we can recommend trusted stylists from our partner network. We'll return at the agreed time for collection.

For DIY hire, items can be collected and returned between Thursday and Monday (a $40 pick-and-pack fee applies). Alternate times may be available upon request.

Hire Duration

Our standard hire period is four (4) days, including:

Day 1: Delivery or collection
Days 2–3: Event use
Day 4: Return or collection

Minimum Order

Deliveries:

Minimum hire of $500 for Brisbane and Gold Coast regions.
For further locations, the minimum hire begins at $1,000, depending on distance.

DIY hire:

Minimum hire of $100, plus a $40 preparation fee.

Service Areas

Based in Brisbane, Queensland, we service the Gold Coast, Sunshine Coast, and surrounding regions.
For events further afield, please contact us — we often accommodate extended deliveries and can tailor a solution for you.

Delivery & Collection

Delivery fees are calculated based on:

Travel distance and venue access
Time required for loading/unloading
Number and size of items

You'll receive an online booking form one month prior to confirm delivery and collection details.
Our team will confirm your delivery window one week before the event (within a two-hour timeframe).
Collection usually occurs the following day or within two hours of event conclusion.

Order Changes

Adjustments are subject to availability and must be made at least 30 days prior to your event.
Updated orders will be requoted accordingly.

Cancellations

All cancellations must be received in writing.

More than 3 months before event: Full refund, less $100 admin fee.
Within 3 months: 40% booking fee forfeited.
Within 14 days: No refund; full hire amount payable.

For sit-down events, you may reduce tables, chairs, or tableware by up to 10% without charge (final numbers confirmed 14 days prior).

In exceptional circumstances (e.g., extreme weather or government restrictions), terms may be reviewed on a case-by-case basis.

Payment Terms

Booking Fee: 40% (non-refundable, non-transferable) due at confirmation.
Security Bond: Refunded within 3 business days post-event once all items are checked and returned.
Final Balance: Due 14 days before event date.
Cleaning & Maintenance: Included in hire price.
Delivery & Collection: Quoted separately.

Payment Methods

We accept:

Direct Bank Transfer (EFT)
Credit Card (Visa, Mastercard)