Refund policy
Refund & Return Policy
Payment Terms
A 40% booking fee is required to secure your booking. This fee is non-refundable and non-transferable. The remaining balance must be paid no later than 14 days prior to the event date (earlier for large-scale or remote bookings). A security bond is required and will be refunded within 3 business days after all items are returned in good condition. Cleaning and maintenance are included in the hire price for candles supplied by Elysian Event Hire only. Candles supplied by the client will incur an additional cleaning fee. Delivery and collection are quoted separately. Optional mid-event collection or pack-down services are available upon request and may incur additional labour fees.
Cancellations & Refunds
All cancellations must be submitted in writing.
| Time Before Event | Refund Policy |
|---|---|
| More than 6 months | Full refund, less a $250 administration fee |
| Within 6 months | 40% of the total booking fee is forfeited |
| Less than 6 months | No refund |
Order Adjustments
For sit-down events, quantities of tables, chairs, and tableware may be reduced by up to 10% without penalty. All final quantities must be confirmed no later than 14 days prior to delivery. Reductions beyond 10% or changes made within 14 days of the event may not be accommodated and will not be eligible for a refund.
Returns & Hire Item Conditions
All hire items must be returned in the same condition as received. Any loss, damage, or excessive cleaning required will be deducted from the security bond. If damages exceed the bond amount, the client will be invoiced for the remaining balance.
Exceptional Circumstances
In the case of unforeseen events such as extreme weather, natural disasters, or government-imposed restrictions, we will assess each situation individually and work with you to reach a fair and reasonable outcome.