Once we’ve reviewed your details, our Sales Executive will prepare a clear, itemised quote for your review. If you’d like, we can also create a visual presentation to help you imagine the setup. You’re welcome to make adjustments before confirming your booking.

When you’re ready to go ahead:

• We’ll issue your invoice and booking summary.
• A 40% booking fee and refundable bond are required to secure your booking.
• About one month before your event, we’ll confirm delivery and collection details.
• The final balance is due 14 days before your event date.

If delivery is arranged, our team will:

• Deliver and position your items carefully
• Ensure everything meets your expectations

Please note: Styling services are not currently offered, but we can connect you with trusted stylists from our partner network. We’ll return at the agreed time for collection.

For DIY hire, items can be collected and returned between Thursday and Monday. A $40 pick-and-pack fee applies for showroom collections. Alternate times may be arranged on request.

Our standard hire period is four (4) days:

• Day 1: Delivery or collection
• Days 2–3: Event use
• Day 4: Return or collection

Extended hire periods are available upon request (additional fees may apply).

Yes:

• Deliveries: $500 minimum for Brisbane and Gold Coast regions.
  For further locations, minimum hire begins at $1,000 (depending on distance).
• DIY hire: $100 minimum hire, plus a $40 preparation fee.

*DIY hire items can be browsed directly on our website.

We are based in Brisbane, Queensland, and currently service the Gold Coast, Sunshine Coast, and surrounding regions. For events further afield, please contact us, we often accommodate extended deliveries and will tailor a solution for you.

Delivery fees are based on:

• Travel distance and venue access
• Time required for loading/unloading
• Number and size of items

You’ll receive an online booking form one month before your event to confirm logistics, contact details, and venue access. We’ll then confirm your delivery window one week prior (within a two-hour timeframe). Collection usually occurs the following day or within two hours of event conclusion.

Yes, you can adjust your order (subject to availability). Changes must be made at least 30 days before your event. Updated orders will be re-quoted accordingly.

All cancellations must be in writing.

• More than 3 months before the event: Full refund, less $100 admin fee.
• Within 3 months: 40% booking fee forfeited.
• Within 14 days: No refund; full hire amount payable.

For sit-down events, you may reduce tables, chairs, or tableware by up to 10% without charge. Final numbers must be confirmed 14 days before delivery.

In exceptional situations (e.g. natural disasters, extreme weather, government restrictions), we’ll review terms on a case-by-case basis to reach a fair resolution.

• Booking fee: 40% (non-refundable, non-transferable) due at confirmation.
• Security bond: Refunded within 3 business days post-event (once all items are checked and returned in good condition).
• Final balance: Due 14 days before event date (earlier for large or remote bookings).
• Cleaning and maintenance: Included in hire price.
• Delivery and collection: Quoted separately.
• Special removal during the event: Available upon request (additional labour fees apply).

We accept:

• Direct bank transfer (EFT)
• Credit card (Visa, Mastercard)
• PayPal or alternate options (by prior arrangement)

Payment details are included on your invoice.

Your bond is refunded within 3 business days once all items are returned and checked in their original packaging.
If items are:

• Repairable damage: Costs invoiced and payable within 7 days.
• Lost or unrepairable damages: Full replacement cost payable within 7 days.

If you experience any equipment issues, contact us immediately.
We’ll do our best to dispatch a replacement or technician.

Clients are responsible for appropriate use of all hire items.
If needed, we can arrange an on-site supervisor (additional charges apply).

We aim to complete all setups at least 2 hours before guest arrival (earlier if required).

We recommend booking:

• 3–6 months ahead for general events
• 6–9 months ahead for peak seasons (spring/summer)

We can hold items for 48 hours while you finalise your decision.
A deposit confirms your booking.

Yes, we carry $20 million of Public Liability Insurance to protect both you and our business. A certificate of currency can be provided upon request.